1. Eligibility for Returns
We accept returns only under the following conditions:
- The product received is damaged or defective.
- The product is incorrect (not the item you ordered).
To be eligible for a return, you must notify us within 3 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as received.
2. Return Process
If you receive a damaged, defective, or incorrect product, follow these steps:
- Contact us at [email protected] within 3 days of delivery.
- Provide your order details along with clear photos of the issue.
- Our team will review your request and guide you through the return process.
Returns will be accepted only after approval from our team. Unauthorized returns will not be processed.
3. Refund Policy
Once we receive and inspect the returned item, we will process your refund. Refunds are issued only in cases where the product is damaged, defective, or incorrect.
Refunds will be processed via cash. Please allow 5-7 business days for processing.
4. Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind or personal preference.
- Used or damaged items (not due to our fault).
- Products returned without prior approval.
5. Cancellations
Orders cannot be canceled once confirmed, as we offer cash on delivery.
6. Contact Us
For any inquiries regarding returns and refunds, reach out to us at:
Email: [email protected]
We appreciate your understanding and look forward to serving you with quality products!